Purchase agreement
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Please read and accept before completing the order

  The Terms and Conditions of Sale herein regulate the offer and sale of products on the website www.universumitalianproducts.com. This site was created for the sale in respect of the Italian legislation on the subject of contracts at a distance. Before sending the order, we invite our Customers to read carefully the terms and conditions of sale, and to print them or save them on another durable medium accessible to him. Any modifications or new conditions of sale will be promptly reported to the customer, will be effective from the time of publication on the website and will be applied to the sun sales concluded after its publication. The sending of the order by the customer applies as acceptance of the conditions of sale at that time in force.

1) Procedure for the order


To purchase from our site and you must be registered. To register you will simply enter your data by clicking on "register now" on the homepage and fill in the required fields in the appropriate section. Once registered, for every subsequent purchase from our site you only need to enter in the spaces provided "Email" and "Password" in the provided spaces. By registering the customer is giving his consent to the treatment and the communication of his personal data in accordance with the current rules in force on Privacy Act.

Product selection

To purchase your favorite product simply select it from the menu or choose it from the showcase of our products in the homepage of the site. By clicking on each article you will see a technician - descriptive tab of the product itself in which it is indicated the price without VAT.

All the products that you decide to purchase are inserted in the cart. If you decide to proceed with the purchase, confirm the transaction by clicking on "complete the order" located just under the cart.

Purchase products

Step 1 By clicking on "Checkout"  check if the summary order is correct. Proceed to the next step by clicking on "checkout".

Step 2 Please read all the purchase agreement and click "accept" before submitting your order. Choose the zone and the way of transport, and proceed to the next step by clicking on "continue". The fields related to the address of shipping will be already filled in. If the recipient is a different person from the registered user, enter manually the correct address for the new recipient and click "continue".

Step 3 Select the desired payment option between the available options: Wire Transfer in advance or PayPal™ wich will redirect you to the secure servers PayPal where you con pay with all the most popular credit cards ( Visa, MasterCard, American Express, etc.) or use rechargeable cards ( PayPal, etc.) or directly through your PayPal account. Proceed to the next step by clicking on "continue".

Step 4 Displays a summary of your order and click "Confirm Order".

The order confirmation will be sent via email to the email address provided during the registration.

Availability of the products

The company Universum Import-Export of Bugin S. undertakes, in accordance with the law, to inform the customer of any unavailability of the product ordered.

In this case, the purchaser is promptly contacted and informed about the new lead time or about the possibility of replacing the missing product with another similar one or with similar price between the products proposed  in the website.

2)    Delivery Mode


The order will be shipped via Express Courier TNT. The verification of the payment is immediate when you pay by credit card, it may take a few days when you pay by "bank transfer". The accompanying invoice will be shipped together with the order. The information provided while placing the order will be used for the invoice.

Shipping Cost

 The customer is in charge for the shipping costs, wich  are clearly highlighted while placing the order. The customer has to pay the order by selecting one of the available payment options. Nothing is due more to the Customer at the end of the purchasing procedure.

Quality of shipping
When the courier delives the order, the customer is obliged to check:

- that the number of packages delivered corresponds to what was ordered and indicated in the transport document;

- that the packaging is intact, not damaged; otherwise must be indicated in the transport document of the courier the clause "I AGREE WITH RESERVE" specifying the fault found. Any problems related to the products received must be reported within 7 days of delivery (the date given in DDT of the Courier).

3)    Right of withdrawal


The customer has the right to withdraw from the purchase within 10 business days after the day of receipt of the order. In this case, the customer must send a registered letter with acknowledgment of receipt within the time limits on indicated (the date of dispatch indicated by the post office) to the following address: Universum Import-Export of Bugin S.  Desman street , 169 30036 Santa Maria di Sala (VE) Italy; it must be mentioned the products for which you want to exercise your right of withdrawal, in addition to the data to the invoice (invoice date and serial number) and bank details of the account on which to receive the reimbursement of the amount paid, minus shipping charges.

At this stage, the Customer has to ship the goods, at his expense and in the original packaging to Universum Import-Export of Bugin S. (same address of the registered mail with return receipt ), within 14 working days after the day of receipt the order.

Conditions of the recess

The right of withdrawal is subject to the following mandatory conditions:

- the law applies to the product you purchased in its entirety, it is not possible to apply withdrawal only on a portion of the product purchased.

- the goods purchased must be undamaged and returned in original packaging.

- the cost of return shipping of the goods shall be payd by the customer;

- the shipping, up to the acknowledgment of receipt in our warehouse, is in the complete responsibility of the customer;

- the company Universum Import-Export of Bugin S. does not respond in any way for damage or theft/loss of returned goods with shipments not insured.

Additional Information

1. All the information you provide to us will be treated in accordance with the Privacy Act.
2. For all purchases made there is the right of Withdrawal.
3. To solve any problems in buying or delivery you can always call the following number: +39.392.393.74.18  or send an e-mail to info@universumitalianproducts.com.
4. We are grateful for all the advices you may have for us to improve the website. Please send them to info@universumitalianproducts.com.

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